Can’t link your Nike+ sensor to your new iPhone 4? No voice updates? Stops recording run? Here’s the fix

by Justin Horn on Jun 29th, 2010 @ 3:29 pm

I started having some issue with Nike+ on my iPhone 3GS running the iOS 4 betas and even still on the GM. They weren’t show stoppers, but pretty annoying:

- Not getting verbal updates most of the time when pressing the home button
- After stopping to refill my water bottles on long runs, Nike+ clock kept running but would stop counting miles. This would happen if I paused the workout or just left it running

I just accepted the loss of verbal updates and would just end / begin a new workout well it stopped tracking miles. I was excited to try my luck with the iPhone 4 yesterday, but  I couldn’t even get it to find my shoe sensor. No matter what the Nike+ app wouldn’t detect my sensor and had to fall back to using my old 3GS.

UPDATE The fix below may also resolve the other issue I mentioned above in addition to just syncing the sensor.

The Fix

After contacting @NikePlus I was told to do a general iPhone settings reset, reset the phone, and try again.

1) Settings > General > Reset (all the way at bottom) > Reset All Settings. This will not remove any data or mess up any stored passwords for apps and such.

2) After the iPhone boots back up, restart it again. To do this press and hold the lock button on the top of the phone and then press and hold the home button…do not let go until you see the black screen with the Apple logo.

3) Once the iPhone boots back, go to Settings > Nike + iPod and click on Sensor to try syncing it again.  You may also need to give the little button on the bottom of the sensor a series of quick presses.

The first time I tried the above I still couldn’t connect. So I left the Nike+ settings and returned the home screen. I then pressed the little button a few more times, went back into Nike+ settings, threw the sensor back in my shoe and gave the sync another try. This time around it worked! Hopefully this get’s it going for you as well.

Also, according to reply I received from @NikePlus, Nike and Apple are aware of ALL the issues I’ve highlighted here (included the 3GS ones):

Thanks for the feedback. We and Apple are aware that some users are having both problems. Hoping for a quick fix!

Please keep in mind that Apple is control of creating the app for Nike+, as it requires more access than a standard third party app. So don’t blame Nike, there is nothing they can do directly. They can only work with Apple to get it resolved.

Follow me on Twitter @justin_horn



View 79 Comments
Featured post, iOS 4, iPhone, iPhone 4, Nike+, Tips

Comments

    1.
  1. George
    August 2nd, 2010 9:07 pm

    This worked a treat! Exactly as described, including the details about clicking the sensor repeatedly. Thanks heaps. I thought I was going to have to pay a visit to the genius bar. You saved me the trip.

  2. 2.
  3. Justin Horn
    August 2nd, 2010 9:12 pm

    Glad I could help!

  4. 3.
  5. Elise
    August 3rd, 2010 10:11 am

    Yay! This worked for me as well!!! I had to exit the settings, return to the home page, and retry. But it seems to be working. I already bought another sensor thinking it was the battery :( Still…I’m just excited it’s working again.

    Thanks a bunch!

  6. 4.
  7. Finansmannen
    August 3rd, 2010 10:41 am

    Hi, I have os4 on my 3GS. I bought Nike+ shoes and sensor/reciever after the upgrade. I have tried this fix, but can’t get even the Nike + iPod app to show. Do you know the cure for me aswell?

  8. 5.
  9. Justin Horn
    August 3rd, 2010 1:00 pm

    Elise, glad this helped you!

    Finansmannen, first thing…with the 3GS you only need the sensor in the shoe. The receiver end is only needed for the nano, on the the 3GS it’s built in. Second, you will need to “turn on” the Nike+ app. Just go into settings and scroll down to where you see all the app settings. Find Nike plus and enable it.

  10. 6.
  11. Finansmannen
    August 4th, 2010 2:03 am

    Hello again,
    Yes, I’ve figured out that I didn’t need the reciever – just the censor. My main problem is that the app doesn’t show under settings. We’re talking settings on the iPhone, not in iTunes, right? Would the app appear if I multiclicked on the censor or anything? Is it downloadable? Thanks in advance for spending the time on this one :-)

  12. 7.
  13. Justin Horn
    August 4th, 2010 9:05 am

    Sorry, guess my last sentence in the previous comment got lost with the other sensor stuff. You need to “turn on” the app. It is a built in app that you can’t remove, only turn on and off (hide/unhide) in the settings.

    Go into settings and then keep scrolling down till you see the Nike+ app line. Go into it and then move the slider to the on position. Exit out of settings and flip through you home screens (it will put it on the first open spot) until you see the app.

  14. 8.
  15. Finansmannen
    August 4th, 2010 11:34 am

    Hm.. It’s not in my iPhone settings at all. That’s what’s bothering me. If I had used the nikeplus app previous to the os4 upgrade, it probably would have been there.

  16. 9.
  17. JessicaG
    August 7th, 2010 12:47 pm

    This worked for my iPod touch 2nd gen as well. Thanks!

  18. 10.
  19. Finansmannen
    August 7th, 2010 1:45 pm

    It appears I have iPhone 3G, not 3GS. Guess I’ll have to do some shopping to get my sensor working..

  20. 11.
  21. chris
    August 14th, 2010 11:53 pm

    Thanks worked great!

  22. 12.
  23. Jeff
    August 25th, 2010 8:42 pm

    Yup, Fixed thank you. I went to Settings> Nike+ iPod>Reset Calibration at the bottom> then I pushed the button on the bottom of the sensor about 15 times in a row then i pressed the sensor button on the same screen as reset calibration and it worked.

    Thanks and good luck to all

  24. 13.
  25. Chad
    September 4th, 2010 12:00 pm

    Worked for me! Thanks for saving me an hour of driving to the Apple store. ;-)

  26. 14.
  27. John
    September 5th, 2010 5:58 am

    Worked for me! Thanks

  28. 15.
  29. mose
    September 17th, 2010 8:13 pm

    thanks. it happened to me multiple times already. this was really helpful.

  30. 16.
  31. kelle
    September 29th, 2010 5:37 pm

    thanks so much you are a star , worked a complete treat thank you so much , i was just ready for throwing my trainers through the window ha xx

  32. 17.
  33. Anonymous
    October 6th, 2010 9:35 pm

    it worked! yay

  34. 18.
  35. Silvio
    October 7th, 2010 6:09 pm

    Justin, you rock!!

  36. 19.
  37. jamesy87
    October 21st, 2010 4:25 am

    Worked for me, THANKS!

  38. 20.
  39. Whippit
    November 16th, 2010 12:39 pm

    Thank you so much for listing this fix. I was just about ready to take my Nike+ sensor back. You saved me a 40 mile round trip, time and frustration.
    (iPod 4th gen)

  40. 21.
  41. Ravi
    December 11th, 2010 3:07 pm

    It worked great. I guess give the pluse to the small button at the bottom of the sensor did the magic.

  42. 22.
  43. Justin
    January 26th, 2011 11:13 pm

    worked like a charm! i didn’t do any of the iphone setting reset stuff though, just step 3 and if finally recognized it again!

  44. 23.
  45. Jessica
    February 11th, 2011 2:22 pm

    Thank you SO much for the tip! This worked wonderfully … now I can finally use my nike+ sensor for it’s intended use!

  46. 24.
  47. Sarah
    February 16th, 2011 11:46 pm

    Worked great. Thanks!

  48. 25.
  49. Daryl
    March 18th, 2011 1:22 am

    man dude you’re da best . finally got my nike+ to work again , was worried sick when i wanted to start the run today and i realised the bloody thing could not be sensed . thanks alot buddy , great help .

  50. 26.
  51. Gorjes
    April 3rd, 2011 10:09 pm

    Thank you so much for the helpful blog! So straightforward and easy to follow and understand!

  52. 27.
  53. alicia
    April 18th, 2011 1:06 am

    thanks! this worked, I had to exit out of nike setting once but after that it works!

  54. 28.
  55. j SPARK
    April 23rd, 2011 2:18 pm

    i have an i-phone 4 for verizon and i’ve done everything you’ve said and it still ahsnt work the only problem i had was trying to restart my i-phone instead it would just shut 0ff and not reboot but i mean i highly doubt thats gunna be the problem why its not working lol so fustrating now i dont even feel like going for my run

  56. 29.
  57. Steve-O
    April 23rd, 2011 11:49 pm

    This solution was the ticket I needed. Now I can stop cursing Nike+ and the new shoes I bought. Thanks again!!!!

  58. 30.
  59. Emma N
    July 4th, 2011 10:02 am

    Thanks this worked brilliantly. I have just returned a sensor and got a replacement and it still would not work. Just followed your instructions and now everything is working.

    Thanks

  60. 31.
  61. Lisa
    July 4th, 2011 3:49 pm

    Thank you so much for these instructions. I dreaded having to return the new censor. Back on track.

  62. 32.
  63. Kara
    July 7th, 2011 12:48 pm

    I can’t thank you enough. I already returned one sensor because I could not get it to link with my phone as my earlier one did (that I lost) I did exactly as you instructed and at first it didn’t work. So I went to the actual app instead of under setting tried again and It worked!!!!

  64. 33.
  65. charlie garza
    July 15th, 2011 3:36 pm

    Perfect it work perfect!!! Muchas gracias Justin

    Saludos desde México..

  66. 34.
  67. Karen
    August 16th, 2011 9:55 pm

    Thank you so much! I was totally stressing today because I could not get it to work. I followed your steps and it worked like a charm. Thanks again!

  68. 35.
  69. Clint C
    August 20th, 2011 7:32 pm

    Worked like a charm! Thanks!

  70. 36.
  71. Julia
    August 24th, 2011 9:21 pm

    Yeah, it worked for me too! I had to exit the settings and go back in like you did but it worked the second time. Thanks a bunch!

  72. 37.
  73. Ann
    August 29th, 2011 12:03 am

    OK maybe I’m just totally lame but I’ve tried this and it isn’t working. I keep getting to the “remote” button blinking at me. Sometimes I get it to hold but then nothing. I’m at my wits end. I’m ready to return the damn thing. Any other ideas?

  74. 38.
  75. wendy
    September 30th, 2011 12:23 am

    oh my gosh thank you soooo much that totally worked !!! I had to press the little sleep button on the back a few times and be in workout mode in the nike plus app but its working again !!! (for now anyway)

  76. 39.
  77. Adrian J
    October 2nd, 2011 12:17 am

    Skeptical that this may be a trick and destroy my iPhone 4.. But it worked!!
    I was getting quite annoyed because my NIKE+ Sportsband could pick up the sensor but iPhone could not. Thank you so much for sharing the knowledge!

  78. 40.
  79. Marci
    October 12th, 2011 3:57 pm

    Been on loads of sites with no success getting sensor and iPhone 4 to sync and senor to activate. Like others thought my battery was dead even though it was only a few months old, so bought a new sensor… same issue… really frustrated, then I found your site :-) :-)
    Thanks for the advice… it works again!!!

  80. 41.
  81. Selene
    December 4th, 2011 1:14 am

    Thanks a lot! That’s really help me!

  82. 42.
  83. [...] next day after a few minutes on Google, I came across this article on resetting the settings of the iPhone to get it to work with the sensor. Basically you go into [...]

  84. 43.
  85. cjh
    February 6th, 2012 6:08 pm

    this tip also helped with the itouch 4 thanks

  86. 44.
  87. Ronrico
    February 10th, 2012 10:07 pm

    It worked

  88. 45.
  89. bm
    March 1st, 2012 3:50 pm

    Just tried this solution after trying a multiplicity of other things & it worked like a charm! Many many thanks :)

  90. 46.
  91. The Replacement has Arrived! | Spruce Q
    March 1st, 2012 6:04 pm

    [...] I couldn’t get the sensor to sync with my iPhone, frustrating! SO, I googled and found this post that helped me out. It walked me through restarting and resetting my phone settings. Thankfully it [...]

  92. 47.
  93. cherrysparkle
    March 2nd, 2012 7:31 pm

    thank you

  94. 48.
  95. Sulean
    March 18th, 2012 12:32 am

    Thank you! It worked!!!

  96. 49.
  97. Anto Collins
    April 9th, 2012 9:35 am

    Make sure Bluetooth is turned on (settings > general)

  98. 50.
  99. Andrew
    May 7th, 2012 3:45 pm

    Will this fix also work with Nikes which have a built in chip? I just can’t find an on/off switch.. Or at least doesn’t look like one in it.

  100. 51.
  101. Anto Collins
    May 7th, 2012 5:46 pm

    I mean, make sure Bluetooth on your iPhone is turned on (settings > general) – many folks turn it off to save battery life and forget about it.

  102. 52.
  103. Maggie
    May 17th, 2012 3:27 am

    The problem with us is that the sensor and the remote buttons are gone! I mean they are there but they are in light gray colors that I can’t press them, can you help? Thanks!!!

  104. 53.
  105. Smm
    June 9th, 2012 9:57 pm

    I followed the steps and it didn’t work unill I re-read all steps and realized I missed step 2. I restarted phone but did it my just pressing top botton on iPhone make sure you read all steps I did it again pressed sensor 15 times and put it back in my shoe picked it up after 10 seconds! So glad this worked so many hours wasted walking around!

  106. 54.
  107. SMM
    June 11th, 2012 2:37 pm

    My runs are not being sent from my iphone I click send and it just says “loading” but nothing is ever sent and then when I do try to send it again I’m not able to nothing is showing up? Anyone know what to do? I should be able to send my runs never had a problem before I updated my phone???? Anyone know what to do for this problem ….

  108. 55.
  109. Prue
    July 2nd, 2012 8:37 am

    Thank you so much! Was driving me mental had to copy exactly including pressing the little button but now synced- was getting sick of walking around!

  110. 56.
  111. infofiend
    July 11th, 2012 11:17 pm

    Solid. Your instructions were spot on. Thanks.

  112. 57.
  113. mel
    August 3rd, 2012 9:26 pm

    ty so much!

  114. 58.
  115. Gray
    August 26th, 2012 3:32 am

    I have tryed everything. Iv followed all the steps and still nothing. Reset setting twice now restarted the phone and still nothing. Help please. I have a iPhone 4.

  116. 59.
  117. Mark
    September 1st, 2012 6:30 am

    I’vr tried everything, even bumping on the ground but nothing seems to help. I have an iPod touch 4th gen

  118. 60.
  119. Justin Horn
    September 6th, 2012 11:38 am

    For those of you haven’t had any luck, it might be time to try a new Nike+ shoe pod. They do good bad, so it’s a possibility.

  120. 61.
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  122. 62.
  123. Nigels
    December 26th, 2012 11:20 am

    Thank you. This worked for me.
    iPod Touch 4th Gen
    iOS6.1
    New sensor wasn’t connecting but this method worked.

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  129. Gary lim
    March 7th, 2013 9:31 am

    My iPhone 4S can’t connect with Nike sensor, I try Iiphone 3GS and 5 it works. When selected setting>>Nike + iPod and switch on the on/off button everything is ok. But sensor and remote appear grey colour ( can’t select).any one can answer my question.

  130. 66.
  131. Tony
    March 21st, 2013 9:09 am

    worked fine now…thanks

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  133. The Replacement has Arrived! - SpruceQ
    March 26th, 2013 7:06 pm

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  137. shashi
    May 4th, 2013 5:45 am

    it works. Just click the power button at the back of the sensor a few times and try to link the sensor. works instantly.Thanks!

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  141. Muriel
    June 23rd, 2013 11:08 pm

    Yes! It worked. Exactly as you described including the series of quick presses. Thanks a lot for sharing. This saves me a frustrated trip to Apple store ;).

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