Apparently I’m among the lucky, or rather unlucky, ones to have a cracking MacBook… At first I thought it was a somewhat isolated case, but it seems that it’s a big problem among white MacBooks if apple is addressing the issue the way they are now… For me the casing cracked along the bottom edge of the computer, right where the speakers are… And this is my story…
I have a white MacBook circa mid 2007 and I’ve been using it on a regular basis for meetings and presentations. Recently during a meeting for some reason I turned over the computer and noticed some dark lines along the bottom back edge of the computer, upon further inspection I realized they were hairline cracks.
Since I purchased the AppleCare service for the MacBook my reaction was to call the help line and see what they would say about the cracking. They asked me about the palm rest area and the back vents, which are where most of the crackings are happening, but my computer didn’t have any cracks at those locations so they quickly scheduled an appointment for a genius bar visit. Arriving at the scheduled appointment I explained to the genius my problem and he said that he had seen a few computers with cracks but mostly at the palm rest and that my problem wasn’t that common. After he checked the computer he realized they didn’t have the parts in the store to fix my problem, so I had to send in my computer for repair.
The mail in process was actually very quick, I called AppleCare again with my case number, explained the situation at the Apple Store, and they immediately setup a mail in repair request. The box arrived very early the following day and I sent it out a few hours later. The computer arrived at the center the next morning and by noon the repair was done and the computer packed for return. I got my MacBook back the next day. If I don’t count my visit to the genius bar, my repair was completed in 4 business days and I was without my computer for only 2 days. Overall I’m very happy with the experience.
If anyone has a similar story and want to share it with everyone, just drop us a note…
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