Comments on: AppleCares about my cracking macbook

By: Chiyin

Chiyin — Thu, 13 Jan 2011 21:55:44 +0000

It’s great that they fixed both problems right before your AppleCare expired… it just sucked it took so long and that many tries

By: SB

SB — Thu, 13 Jan 2011 10:40:01 +0000

The dead pixel was already there when I took my MacBook to have the bottom case replaced. I had noticed it during the first year of purchase, so I’m still assuming it was a manufacturing issue. I’ve spoken to AppleCare before about it, and they said that because it wasn’t in the centre of the screen, they wouldn’t replace it. After the bottom case was replaced, I went in store to collect my MacBook, they asked me to turn it on to test it, which I did, and told them about the dead pixel. The sales assistant asked his colleague for confirmation that it was dead as opposed to stuck, and without any argument, his colleague said that they’d replace it. He printed off a work order sheet, and told me that they’d call me when it was ready.

By: Chiyin

Chiyin — Wed, 12 Jan 2011 13:50:16 +0000

@SB that’s great news… even though it took them a year to agreed to fixing the problem. but now you have a new casing along with a new LCD… was the dead pixel there when you last went to the store with the casing problem? or is that something that happened after?

By: SB

SB — Wed, 12 Jan 2011 13:11:10 +0000

Although it’s been a year, I have some news to report. My AppleCare warranty expires next month, so I took my Macbook into the Apple store, and had one of the staff take a look at the cracks on the vent. They agreed to replace the bottom part of the case as well as the LCD due to a dead pixel – a total cost to them of £350 (approx. $545), and zero cost to me.

By: Sky

Sky — Mon, 11 Jan 2010 19:44:34 +0000

I have had the same problem as you two, guys. Unfortunately, as in SB’s case – the Apple-authorised service center refused to fix my cracks (lol) as well I am still hoping to get through at Apple Support. I as well have ACPP..

By: Chiyin

Chiyin — Tue, 05 Jan 2010 14:11:40 +0000

@SB the best thing you can do is schedule a Genius Bar appointment and show them the cracks. Apple is mostly refusing fixing cracks that happen along the edge of the palm rests, but if they see the fractures are along the vent/exhaust they’ll probably schedule a repair… Unfortunately I don’t have the repair sheet as it was probably thrown out when I disposed of the shipping box. But there are plenty of evidence on the interwebs that you can show them at the Genius Bar… Good luck

By: SB

SB — Tue, 05 Jan 2010 11:05:32 +0000

Hello, I have the exact same issue as you did – the plastic around the vent/exhaust of my White 13″ Macbook (Feb 2008) is displaying quite a few hairline cracks. Unfortunately, Apple have refused to repair the crack, even though I have a three-year AppleCare warranty, saying that it’s my fault. How did you get Apple to sort out your issue? Also, is there any further info you can provide such as the repair sheet they give after completion? I just need some ammo/evidence that Apple have repaired the same issue for other users instead of placing blame on that user.